How does depositing change into a customer wallet help my store?

It eliminates cashier arguments over loose coins (₹1, ₹2, ₹5), speeds up billing queues, saves money on buying candy/chocolates for change, and guarantees the customer returns to spend their wallet balance at your store.

Does the customer need to download an app?

No! The wallet is managed centrally in your T7 ERP system linked to their mobile number. Customers receive notifications and balance updates on WhatsApp without downloading any app.

Can wallet balances be used at any of our store locations?

Yes. Wallet balances sync in real time across all your multi-branch stores powered by T7 ERP.

How do we prevent fraud or unauthorized wallet redemptions?

For high-value wallet redemptions, T7 ERP can send a 4-digit OTP to the customer's WhatsApp/SMS that the cashier must enter before applying the wallet discount.

Can wallet credits have an expiration date?

Yes. You can configure wallet promotional cashbacks to expire after 30 or 60 days, while regular return credits remain non-expiring.

How does customer wallet accounting work in ERP ledgers?

T7 ERP automatically logs wallet credits under Customer Advance Liabilities and deducts liability when redeemed, ensuring clean accounting entries.

T7 ERPFeaturesCustomer Wallet

👛 Digital Store Credit & Change Wallet

Eliminate Loose Change.
Digital Customer Wallet.

Deposit small change (chutte paise) directly into customer mobile wallets. Issue digital return credits and WhatsApp updates.

Request Wallet Demo

Customer Wallet Balance

Mobile: +91 98765 43210

Active Account

Current Store Credit

₹142.00

✓ Redeemable across all store branches on next checkout

STORE CREDIT CONVENIENCE

Customer Wallet Capabilities

Change-to-Wallet Deposit

Deposit ₹2, ₹5, ₹7 balance change into customer mobile wallets in 1 tap.

Digital Return Credit

Issue digital store credit for merchandise returns instead of cash refunds.

WhatsApp Balance Alerts

Instant WhatsApp SMS receipt of updated wallet credit after every visit.

Multi-Branch Sync

Wallet balance syncs across all retail store locations in real time.

Pre-Paid Customer Accounts

Allow regular neighborhood customers to hold pre-paid store credit deposits.

OTP Redemption Protection

4-digit WhatsApp OTP verification for high-value wallet credit redemptions.

What is a retail customer wallet system?

A Retail Customer Wallet is an integrated digital ledger linked to a customer's phone number inside the store's ERP. It stores pre-paid balances, small change deposits, return credit, and promotional cashbacks. The balance is accessible across all store branches and can be used as a payment tender at POS billing.

Paper credit notes & cash change vs T7 Digital Wallet

See how digital wallet credit solves counter change arguments and boosts customer retention.

Counter Scenario	Paper Credit Note / Loose Coins	T7 ERP Digital Customer Wallet
Small Change Return	Counter lacks loose coins (₹2, ₹5); cashier offers unwanted candy	Deposit exact change directly into customer mobile wallet
Customer Returns	Handwritten paper credit voucher prone to loss, damage, or fraud	Digital store credit credited instantly to customer phone number
Multi-Branch Use	Paper note redeemable only at the issuing store counter	Wallet balance accessible & redeemable across all brand store branches
Customer Retention	No reminder; customer forgets they have store credit	Automated WhatsApp notifications reminding customer of available balance
Audit & Accounting	Untracked loose cash variances in cash drawer	Exact customer advance liability accounting in ERP ledgers

What to check when implementing customer wallets

Key operational considerations for store credit systems.

Phone Number Verification

Ensure wallet credit is tied securely to verified customer mobile numbers with optional OTP.

Multi-Branch Balance Sync

Verify that wallet credits added at Branch A can be redeemed instantly at Branch B.

Expiration Rules & Policy

Ability to configure wallet credit validity periods or non-expiring customer balances.

Audit & Accounting Ledger

System must track wallet liability in accounting ledgers under Customer Advances.

Is T7 Customer Wallet right for your store?

Good fit when

✓ Kirana stores, supermarkets, bakeries, and sweet shops facing daily loose coin shortage
✓ Apparel showrooms and footwear stores handling product exchanges and credit notes
✓ Local neighborhood retailers offering monthly pre-paid credit accounts for regular buyers

Confirm before choosing

• Staff habit of asking customers for mobile numbers at checkout
• Clear signage informing customers about digital wallet change convenience

OUR CLIENTS

Trusted by Leading Businesses

Businesses across industries trust T7 ERP to power their operations every day.

Eliminate Loose Change Friction

Build customer loyalty with digital store credit and change wallets.